Shipping policy

General Shipping Policy

Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Friday, 5 PM CT through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. These delays will typically be noted by a red banner on the website.

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

All orders within the United States will receive free shipping.

Shipping charges are non-refundable.

Shipment to P.O. boxes or APO/FPO addresses

SCL Vault ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

SCL Vault is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

SCL Vault is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do not currently ship anywhere outside the United States. 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

SCL Vault will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Returned Shipments

If an order is returned to us due to an incorrect or incomplete shipping address, we will reach out for a corrected address. If you wish to have the item shipped to you a second time, you will be responsible for the cost of the shipping and insurance on the second shipment. If you do not pay this invoice we will not ship the item a second time.

If a package is returned to us and you decide you no longer want the contents, we will offer a refund on the cost of the items minus the cost of shipping, insurance, AND a 15% restocking fee.

If a package is returned to us due to unpaid customs fees, duties, taxes, etc, we will offer a refund on the cost of the items minus the cost of shipping, insurance, AND a 15% restocking fee.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible and file a claim with the shipment carrier.

Effective as of April 30, 2026